SAAS & TECH

Your Product Scales.
Your Ops Should Too.

Post-PMF SaaS companies doing $5-50M ARR—we install internal infrastructure that matches your external execution.

The Post-PMF Ops Problem

Product is Great, Ops Are Chaos

You nailed product-market fit. Sales are scaling. But internally? Customer onboarding is manual, support is reactive, and billing edge cases pile up weekly.

Data Fragmentation Everywhere

Customer data lives in Stripe, usage in your DB, support tickets in Zendesk, feedback in Notion. No single source of truth. Every question requires SQL.

Customer Success is Reactive

You only know a customer is unhappy when they churn. No proactive health scoring, no automated check-ins, no early warning system.

Internal Tools Are Duct Tape

Engineers keep building one-off admin panels. Every new workflow needs custom code. Your team is maintaining infrastructure instead of building product.

What We Install

Internal operations infrastructure that scales with your product—without engineering debt.

✓Unified customer intelligence dashboard pulling data from every system
✓Automated onboarding sequences that adapt based on user behavior and product usage
✓Proactive health scoring that flags at-risk accounts before they churn
✓Smart support routing that surfaces context and suggests resolutions automatically
✓Usage-based billing automation that handles edge cases without engineering time
✓Internal operations hub that gives your team superpowers without custom code
CLIENT STORY

B2B SaaS Platform

$8M ARR, 200+ customers, product-market fit achieved—but internal ops falling apart

The Problem: Customer Success team spending 20+ hours/week pulling usage reports from the DB. Onboarding took 2 weeks of manual back-and-forth. Churn was creeping up because they couldn't identify at-risk accounts early enough.

What We Built: Unified customer intelligence hub showing usage, health score, support history, and engagement metrics in one view. Automated onboarding sequence that adapts based on company size and use case. Proactive alerts when accounts show churn signals.

The Result: CS team went from reactive to proactive. Onboarding time cut in half. Churn reduced by 30% through early intervention. Engineers stopped building internal tools and went back to product work.

50% faster
Customer onboarding
30% reduction
In churn rate
Zero engineering
For ops workflows
Full visibility
Into customer health

The Math

Churn reduction: 30% × $2.4M at-risk ARR = $720K/year saved

CS efficiency: 20 hours/week × $80/hour = $83K/year

Engineering time freed: 1 engineer × $180K/year = $180K/year

Payback period: 15 days

Ready to Scale Your Ops?

Your product scales beautifully. Your ops should too. Start with The Godspeed Map—working prototypes in 7 days.

Book Discovery Call

View pricing or learn more about Godspeed